Shipping Policy
Thank you for shopping with Samuel Heath. Many products are made to order and we aim to ship within 4-8 weeks from the date of the order.
Online orders will be shipped by DPD. Currently, online orders can only be shipped to the UK.
Shipping Costs:
Flat rate shipping rate to the UK is £10.00 for all orders up to 25kg. For large orders please contact us at [email protected].
Order Tracking:
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the tracking link provided.
Lost or Damaged Packages:
If your package is lost or damaged during shipping, please contact our customer support team within 24 hours after the estimated delivery date. We will investigate the issue and take necessary steps to resolve it.
Please note:
- Shipping times may vary due to factors beyond our control, such as weather conditions or carrier delays.
- We are not responsible for any customs duties or taxes imposed by your country if you ship the product outside of the UK.
- For specific shipping inquiries or to request expedited shipping, please contact our customer support team.
All parcels for delivery are collected from our warehouse Monday – Friday, excluding UK Bank Holidays. Orders placed after 10am on Fridays will be processed the following working day.
Please note, as our products are made to order, they are non-returnable unless faulty (see our Returns Policy)